FREQUENTLY ASKED QUESTIONS

Support Information:

Customer Support: +1-305-633-2453 / contact@mipulpe.com

How Much Is Shipping?

Shipping cost is FREE on All Orders

When Will My Order Ship?

Orders are typically shipped within the next 24 hours of placing the order. We do not ship on weekends.

My Package Never Arrived, What Should I Do?

If you have not received your order within the timeframe established for U.S. shipping here or international shipping here, you might want to check with your neighbors to ensure the package wasn't mistakenly placed nearby.  Occasionally, carriers leave a package at a door nearby in error.

If you're unable to locate the package, contact us and provide us with your name, shipping address, the email used to place your order, and order number.  We'll look into the matter

What If I received The Wrong Item?

If you have received an incorrect item contact us provide your name, order number, and which item(s) you are missing. We'll make certain the issue is resolved for you!

How do I Track My Package?

Once we Process your order, We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

How Can I Pay For My Order?

Current payment methods for US orders are Visa, Mastercard, Amex, Discover, JCB, Diners Club, and PayPal.  OJOOO AQUI CHEQUEA QUE METOODOS ACEPTAMOS. YO CREO QUE SOLO TENEMOS MASTER Y VISA Y PAYPAL

What Currency Is Displayed On The Website?

Our products are listed in US Dollar.

Oh No! I Need To Modify My Order!  

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email mvillar@mipulpe.com  within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.

To check the status of your order please contact our Customer Support Team at mvillar@mipulpe.com

How do I contact you?

If you have any questions that are not on this FAQ page, please email us at mvillar@mipulpe.com where we will promptly get back to you!